ISO Certification

Debt Management Credit Counseling Corp. is proud to announce that we are compliant with ISO standards. ISO (The International Organization for Standardization) is a non-governmental organization established in 1947 to create multi-national standards for the development and implementation of products and services across hundreds of thousands of markets. Be it industrial, technical or business operations, ISO, which is made up of 130 international standards institutes, is the global leader in making the development, manufacturing and supply of products and services more efficient and safe. ISO standards also serve to protect and assure consumers by allowing us to display our commitment to the provision of services that are efficient and safe. What do we mean by “standards,” you ask? We refer to documented agreements containing specifications and other criteria to be used consistently as rules or guidelines that ensure our services are fit for our business purpose and for your benefit.

The ISO 9000 and ISO 14000 families are among ISO’s most widely known and successful standards. ISO 9000 has become an international reference for quality requirements in business-to-business dealings and is concerned with “quality management,” or what the organization does to enhance customer satisfaction by meeting requirements to continually improve its performance. Our certification, ISO 9001:2015, specifies the requirements of a quality management system for any organization that needs to demonstrate its ability to consistently provide a product or service that meets customer and applicable regulatory requirements and aims to enhance customer satisfaction. It is now the only standard in the ISO 9000 family against whose requirements our quality system can be certified by an external agency. As always, we here at DMCC strive to make life a little easier for you, our client, and promise to continue doing so.

National Association of Certified Credit Counselors

The National Association of Certified Credit Counselors is an independent credentialing body recognized by the debt management industry as well as states and creditors requiring certification. NACCC delivers optimum education and training opportunities to those working in debt management. Their programs serve to increase the day-to-day effectiveness of credit counselors and to enhance the growth and recognition of professionalism in the industry

The NACCC mission is to facilitate the credit counseling industry in maintaining standards and ethics by identifying, disseminating, and delivering the counseling skills and financial knowledge necessary for optimum credit counseling. The certification process ensures that organizations in the debt management industry employ qualified counselors. Obtaining counselor certification through NACCC ensures that our credit counselors have the competencies to excel.

Financial Counseling Association of America

The Financial Counseling Association of America (FCAA) is the national trade association formed to provide education, training and support services to the credit counseling and debt management industry.

FCAA members are debt management organizations, consumer counselors, personal finance educators, credit and debt information publishers, debt pooling organizations, debt negotiators, debt adjusters, credit counselors, consumer lawyers, and many others.

More information regarding the FCAA can be obtained by visiting their website at www.fcaa.org.

National Industry Standards for Homeownership Education and Counseling

The National Industry Standards for Homeownership Education and Counseling have drawn upon a variety of sources, including existing standards used by the U.S. Department of Housing and Urban Development (HUD) and local, regional, and national housing counseling organizations. Input on the Standards was gathered by the Advisory Council for the National Industry Standards from many industry partners, including national lenders, Government Sponsored Enterprises, HUD, mortgage insurers, executive directors and counselors of local, regional, and national organizations.

The National Industry Standards for Homeownership Education and Counseling focus on a set of six core areas.

  1. Competency, including strong knowledge of the home buying process, money management, etc.
  2. Training, with recommendations for a minimum number of hours of training.
  3. Code of Ethics and Conduct, which practitioners should sign and abide by.
  4. Skills, including communication and listening skills, adult education and facilitation skills.
  5. Operational Knowledge regarding programs, marketing, etc.
  6. Performance Standards for practitioners, which include standards curriculum, recordkeeping, and reporting

DMCC has adopted and been approved as a provider for homeownership services.  Adoption demonstrates DMCC’s commitment to implement and follow the Homeownership Education and Counseling in our daily operations.  DMCC provides consistent and high quality advice for any homeowner or future homeowner in achieving their dream of owning their own home.