Home


Our Company


Financial Literacy Program


Privacy


Charitable Services


Educational Services


Educational Material


Debt
Repayment
Plan


FAQs


Contact Us


Related Links

Page 1 of 1

Click the '+' sign to expand FAQ's

Creditor information.

How many creditors can I remove at once?

What does the asterisk next to my creditor mean?

If I do not have my creditor statement, can I still add a creditor to my account?

How do I add a Creditor to my DMP?

How do I get my creditor balances or payoff amounts?

Why are some of my creditors still listed after I removed them or paid them off?

Why does one of my credit card accounts show up as delinquent on my credit report?

Can DMCC provide me with creditor statements?

How do I add a creditor for an account holder other than myself?

How do I change my address with my creditor(s)?

When will a creditor re-age my account?

If my creditor offers to settle my account and the settlement is lower than my balance, should I settle?

Making payments.

I used to make my payments using either Automatic ACH Withdrawal, Pay-By-Phone or Online Webpay, and now I am not able to use those features, what happened?

What happens if I can’t make a payment to DMCC?

Should I keep making payments to my creditors while the DMCC proposals get approved?

Can I lower my already accepted proposed monthly payment?

How do I make a payment online?

How soon can I get my monthly payment after I add a creditor online?

Can I make partial payments to DMCC?

If I have the funds available to pay off my account(s), can I do so at any time?

How do I send payment with Western Union/MoneyGram if I live in Michigan?

How do I make my payment with Western Union/ MoneyGram?

When online payments are made, are they secured?

Once an account is paid in full, where do the funds go?

How do I make extra payments to my creditors?

What is the disbursement time for each payment option?

My debt repayment plan.

Can I reopen or use my credit cards while they’re on the plan?

Can I restart the program if I’m unable to make my monthly payment?

If I get divorced, can I remove my spouse from the program?

How do I request a review of my account?

I used to make my payments using either Automatic ACH Withdrawal, Pay-By-Phone or Online Webpay, and now I am not able to use those features, what happened?

My email.

Why haven't I received any of the alerts I signed up for?

How long does it take for DMCC to answer my e-mails?

Can DMCC e-mail my account information to my personal e-mail address?

My online account.

How do I set up/make changes to my ACH?

What does “uncollected funds” mean?

How do I change my password/log-in ID?

How do I end ACH?

How do I access my payment history online?

Why is my payment not showing up in my Payment History online?

What features does the web site offer?

How do I access my account online?

How do I change the email address where my alerts are sent to or remove my alerts?

How do I change part of my personal information on the DMCC website?

How can I contact DMCC about my account?

How do I change the email address where my alerts are sent to or remove my alerts?

1

“I am in the process of buying an apartment in Manhattan. I was so worried prior to the credit check. But, guess what? My credit scores are 713, 744 and 753! Thank you so much for your help over the years. It is good to be debt free!”
Amanda from New York, New York